b"TING PARTNERSHIPGoodville Mutual is committed to protecting its members and, in 2025, partnered with WhiskerLabs to offer its advanced fire prevention solution, Ting, at no cost to all homeowners. Thisinitiativeenhancestheearlydetectionofelectricalfirehazards.Throughout2025,Goodvilledistributed5,565Tingsensors,whichsuccessfullyidentifiedandprevented29firehazardsamong our members. Ting works by simply plugging into any standard electrical outlet and isengineered to detect dangerous electrical arcing signals. A single sensor can monitor an entirehome,providingcontinuousoversightofelectricalwiringandappliances.Whenpotentialhazards are detected, members receive prompt alerts via the Ting app, and the Ting Fire SafetyTeam is readily available to assist with remediation. Additionally, participants benefit from a$1,000 labor repair credit for fire hazards identified by Ting. Moving forward, Goodville and DeSmet will extend this offering to farm owners.NET PROMOTER SCOREIn2025,Goodvilletransitionedtoapost-claimsurveyusedinconjunctionwithitsclaimsprocess in order to better assess the quality of service being provided to members, and to helpidentifyadditionalareastoinvestinclaimserviceimprovement.ThenewsurveyusesabenchmarkcalledNetPromoterScore(NPS)tosummarizetheoveralllevelofcustomersatisfaction. Goodville is proud to report that our 2025 NPS score of 63.2 significantly exceedsthe insurance industry average (typically in the 40's). We have identified that we still have roomto improve and are making significant investments during 2026 in our claims process based onthe member feedback we received through the survey. We hope to continually improve thelevelofserviceweprovidetoourmembers,andwevaluememberfeedbacktohelpusunderstandwhereweexceedexpectationsandwhereweshouldfocusourimprovementefforts.HI MARLEYOne of our guiding principles is that Technology Supports Our Mission. As technology changes,we continually look for ways to utilize it to improve the way we serve our members. In 2025, weimplemented the ability for claims handlers to text with members and claimants who prefer tocommunicatebytexting,usingaplatformcalledHiMarley.Thisinnovativetoolhelpsouradjusterstoprovidefastercommunicationtomembersandenablesthemtocommunicateacross a broad spectrum of languages, so that we can keep members better informed abouttheir claims. While our mission remains unchanged as time passes, the means we use to servememberswillcontinuallyevolvesothatwecanmeetmemberneedsandexceedtheirexpectations."