b'Our team remainsfocused on servingboth our membersand agents with astrong commitmentto our mutualsuccess!PRESIDENTS MESSAGEThe completion of our 99th year provides an unusual opportunity to look back and reflect onthe impact our Founders vision has made on our members and the communities we serve!Thecompositionofourmemberbase,aswellasthewaytheydesiretobeserved,haschangeddramaticallyoverthecourseofthattime,butthewhythevisionhasnotchanged!Fortunately,afterseveralchallengingyears,ourindustryseemstobereturningtoamorepredictable and sustainable place. Overall, we experienced a more benign storm season, andthe rate of growth in the cost of claims has stabilized, providing the opportunity to return to aless volatile rate environment for our members. We continue to invest in systems that will helpus control operating expenses and loss-prevention resources, in our quest to deliver value toour loyal members! Significant accomplishments from the past year include:After years of foundational work, we successfully launched the Commercial Auto line ofbusiness on our new policy and billing platform. The groundwork has been laid to launchadditional lines in the coming year!'